| • |
If you have any cause to complain, or
you feel that we have not kept our promise, please contact our Customer
Service Manager. |
| • |
If you are not happy with the way the matter is dealt with, please
write to the Chief Executive of Equity Red Star. When you do this,
quote your document number, which is on your schedule. Send your complaint
to: Equity Red Star, Library House, New Road, Brentwood, Essex CM14
4GD. |
| • |
After this action, if you are still not
satisfied with the way a complaint has been dealt with, you may ask
the Complaints Department at Lloyd's to review your case. (This would
not affect your rights to take legal action if necessary.) The address
is: Complaints Department, Lloyd's, One Lime Street, London EC3M 7HA. |
| • |
Having followed this procedure your complaint can be referred to
the Financial Ombudsman Service (FOS). The address is The Financial
Ombudsman Service, South Quay Plaza Il, 183 Marsh Wall, London E14
9SR. |
| |
(These procedures do not affect your right to take legal action
if necessary.) |
| • |
Financial services compensation scheme (FSCS): If we cannot pay
all amounts due under this policy, you may be entitled to compensation
under the FSCS. The first £2000 of the claim is fully protected
and 90'10 of the rest of the claim will be paid. You can get more
information from us or the Financial Services Authority or by visiting
the FSCS website at www.fscs.org.uk |
